The Networks Group of Manuel V. Pangilinan-led Manila Electric Co. (Meralco) was awarded continued certification of ISO 9001:2015 quality management system (QMS) for passing the certification audits.

The assessment measures the quality of planning, design, construction, operation and maintenance of the electric distribution system and the services provided to customers.

“This ISO certification for our QMS reflects our profound commitment to excellence and continuous improvement. Beyond demonstrating our dedication to delivering the highest standards of quality, it also reinforces our focus on achieving customer satisfaction, operational efficiency and long-term sustainability,” head of Networks Froilan Savet said.

Quality measure

ISO 9001 is the internationally recognized standard on universal management principles which measures the ability of the company to continuously provide a high-quality outcome for its customers.

The assessment measures the quality of planning, design, construction, operation and maintenance of the electric distribution system and the services provided to customers.

The certification was issued by TUV SUD PSB Philippines Inc. under the recognition of Joint Accreditation System of Australia and New Zealand following a series of certification audits.