DSWD launches BBM Serbisyo app to stop ghost beneficiaries
The Department of Social Welfare and Development (DSWD) rolls out BBM Serbisyo this November to eliminate ghost recipients and ensure government aid reaches…
· 3 MIN READ
Topic
customer
Latest Daily Tribune news and analysis on customer.
Data privacy
Atty. Peachy explains the responsibilities of Philippine business owners under the Data Privacy Act of 2012, including data protection, transparency, breach…
· 2 MIN READ
All-day player support at DigiPlus
Since it transitioned to digital operations during the pandemic, DigiPlus has fostered a vibrant and growing online community through its e-games and…
· 2 MIN READ
AI push to improve Globe customer service
Globe Telecom partners with Bharti Airtel’s Xtelify to launch an AI-powered case management platform, aiming to boost customer service, streamline operations,…
· 1 MIN READ
AI call centers
This is not a call to stop AI. That door is already open, and the future is already dialing in.
· 3 MIN READ
Laguindingan takeover offers flyer service focus
‘As we prepare to take the reins at Laguindingan International Airport, our priority is to ensure that passengers experience warmth, efficiency and care from…
· 2 MIN READ
Foundever bets on referrals to drive hiring
Customer experience (CX) company Foundever is strengthening its local hiring strategy through an enhanced Employee Referral Program (ERP) to attract and retain…
· 2 MIN READ
Female customer service supervisor nabbed
A 33-year-old female customer service supervisor, ranked No. 3 on Taguig City’s most-wanted list, has been arrested for 68 counts of qualified theft under the…
· 1 MIN READ
A deep dive into AFASA (1)
Under Section 7 of AFASA, banks and financial institutions are authorized to impose a temporary hold on funds that are the subject of a disputed transaction.
· 2 MIN READ
PAL stays in black but gain spirals 58%
Looking ahead, PAL is preparing for the delivery of nine Airbus A350-1000 long-range aircraft and 13 A321neo regional aircraft.
· 1 MIN READ
Fintech fueling Asian growth momentum
‘Because of the adoption of fintech in the Philippines, the banked rate has now gone up to 65 percent. And the rate of those with financial access is even…
· 2 MIN READ
Watson eyes rural expansion
The company closed in 2024 with 1,166 stores, including 80 new locations, more than 50 of which are outside Metro Manila
· 1 MIN READ
Coffee giant ends open-door policy, requires purchases to stay in stores
Starbucks ends its open-door policy, now requiring customers to make a purchase to stay in stores. The new rules prioritize paying customers and aim to create…
· 1 MIN READ
Empathy in action: Negros Power brings community together amid power outages
Negros Power unites Central Negros residents amid power outages through community events and infrastructure upgrades, fostering joy and resilience.
· 3 MIN READ
CEB eyes Asia-Pacific network expansion
‘With all of the new airport developments, across the country, we can dream even bigger. How big? Up to 152 aircraft big’
· 1 MIN READ
GCash’s big features in 20 yrs
From sending money in seconds to paying bills, shopping, and even investing, GCash has completely transformed how Filipinos handle money.
· 4 MIN READ
BDO posts P18.5-B Q1 profit
BDO pursues long-term growth and profitability, while sustaining market leadership.
· 1 MIN READ