Meralco double down on customer-centric service
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Meralco is the largest private sector electric distribution utility company in the Philippines covering 39 cities and 72 municipalities. Its franchise area of over 9,685 km2 is just 3% of the total land area of the Philippines, but accounts for 55% of the country’s electricity output. Meralco celebrates 122 years of service in 2025, committed to providing reliable and affordable energy.
The Manuel V. Pangilinan-led Manila Electric Company (Meralco), the country’s largest distribution utility, has reinforced its commitment to empower customers through customer-centric initiatives that ensure stable and reliable service to millions of Filipino consumers.
In a recent media roundtable discussion, Meralco First Vice President and Head of Customer Retail Service Charina P. Padua, Senior Vice President and Chief Revenue Officer Ferdinand O. Geluz, and Vice President and Head of Corporate Communications Joe R. Zaldarriaga outlined the company’s strategic focus on innovative and digital programs aimed at elevating the customer experience and empowering consumers.
As a 24/7 service company, Meralco remains committed to keeping the lights on for its 8 million customers.
