Concerns in Mandarin Chinese may now be addressed by call center agents speaking the same language at the Tourist Assistance Call Center, announced the Department of Tourism (DoT).

The language is an addition to the English and Filipino speakers since the creation of the call center in October 2023, as well as Korean language speakers deployed since February 2025, said DoT Secretary Christina Garcia Frasco.

“We have already launched the Korean-speaking call center agents, and very recently we have also already launched the Mandarin-speaking call center agents,” said Secretary Frasco at the sidelines of an inter-agency inspection at the Ninoy Aquino International Airport on 10 April 2025.

The Tourism Chief added the Tourist Assistance Call Center, with hotline 151-TOUR or 151-8687, would remain “active and live” during the Holy Week break, when the DoT anticipates a surge of travelers who will visit the Philippines’ various tourist destinations.

Previously, Secretary Frasco said more than 30 million combined local and international travelers are expected to arrive across Philippine destinations during the long break.

Mandarin-speaking tourists can talk directly to dedicated Tourist Assistance Call Center agents who speak Mandarin, available Monday to Friday, from 8 a.m. to 5 p.m. (Philippine Standard Time).

They can also reach out to the DoT for their inquiries on travel to the Philippines through mobile at +63 954-253-3215, via email at touristassistance@tourism.gov.ph, through Facebook Messenger at Department of Tourism-Philippines, and via the Click2Call and Live Webchat services available on beta.tourism.gov.ph.