Average daily water production in San Jose del Monte increased to 135.19 million liters per day in August, reflecting a 10.5 percent surge from the 122.36 MLD recorded under previous operator Primewater, officials announced.

The output gain occurred in less than three months after new operator Metro Pacific Bulacan Water (MPBW) completed repairs on more than 600 of the 890 verified pipeline leaks.

The production boost reflects ongoing rehabilitation, equipment upgrades and corrective maintenance across existing facilities, including the replacement of motor pumps.

Combined output at Water Treatment Plants 1 and 2 rose from 40 MLD to 55 MLD, while three deep wells in Francisco Homes-Guijo, Yakal and Kaypian were reactivated to yield an additional 1,000 liters daily.

The utility has also designated 15 locations for static water tanks to supplement local supply.

San Jose del Monte Mayor Florida Robes welcomed the faster repair turnaround and higher volume as signs of gradual service improvement, though officials acknowledged that some San Joseños still face weak or intermittent supply.

Robes said that local leaders will continue monitoring the system’s rehabilitation until more families experience consistent household water access.

To assist higher-elevation areas facing supply limits, MPBW deploys up to 22 water tankers making as many as 110 daily trips to deliver 770 cubic meters of water per day, operating alongside 16 city-deployed water trucks.

Andrew B. Pangilinan, president and CEO of Metro Pacific Water, said that while progress has been made in cutting losses and restoring capacity, significant work remains to rehabilitate aging infrastructure and develop alternative sources for the city’s growing population.

Operational enhancements have coincided with a sharp drop in customer complaints. At the height of service issues in July 2026, the operator logged 12 to 14 chats per minute, totaling roughly 17,280 to 20,160 inquiries every 24 hours.

Message volume has since fallen to three or four chats every two minutes, or about 2,160 to 2,880 daily, with legitimate concerns accounting for just one or two chats every two minutes.

Meantime, customer assistance has further expanded through nine barangay clusters and extended hotline hours.