At this year’s Globe Developers Conference (DevCon) 2025, the spotlight turned to how technology can make work simpler and more intuitive for Globe subscribers

The Information Services Group (ISG) introduced DAISI, or Digital Assistant for IT Services and Inquiries, an AI-powered chatbot designed to help employees resolve common login issues in real time and inquire about IT Service requests.

DAISI was built to transform how employees interact with IT systems. As the number of tools and platforms continues to grow, the Automation Team recognized the need for a faster, more personal way to handle common support tasks.

DAISI lets users check the status of their ServiceNow tickets, troubleshoot login problems, and ask immediate information about the top service requests directly through Google Chat.

ServiceNow is Globe’s enterprise IT service management platform, used across the organization to track requests, incidents, and system updates.

One seamless conversation

“DAISI simplifies what used to take several steps into one seamless conversation,” said Seth Kendall Munar, Process & Automation Engineer for Service Operations. “It’s about giving employees back their time while ensuring they get accurate, immediate answers. We wanted DAISI to feel like a teammate who is responsive, reliable, and ready to help.”

Move toward intelligent operations

Beyond its current capabilities, DAISI signals Globe’s broader move toward intelligent operations.

Future updates will include AI-driven analysis of incident root causes, problem ticket inquiries, and near real-time ticket notifications.

The team is also working on integrating other IT tools utilized in Globe. Each enhancement is designed to drive operational efficiency and enhance the overall customer experience.

To ensure DAISI continues to evolve with user needs, Globe has established a feedback system. Through simple rating options, employees can easily share their experiences and suggest improvements. This constant feedback loop allows the Automation Team to refine DAISI and keep it aligned with how employees actually work.

More than an IT assistant

“DAISI is more than an IT assistant; it’s the beginning of a smarter and more caring support ecosystem,” added Jennifer Dela Cruz, Process & Automation Engineer for Service Operations.

“Our goal is to complement operations with AI-driven solutions, so employees can focus on creating, collaborating, and delivering impact,” she added.