Phl pitches AI-driven BPO expansion to Hinduja Group, targeting 1,000 new jobs by 2027

Bangalore, India — The Philippine delegation led by President Ferdinand R. Marcos Jr. met with executives of the Hinduja Group, one of India’s largest conglomerates, to secure new investments that are expected to create at least 1,000 additional full-time jobs in the country’s business process management (BPM) sector by 2027.

The meeting on August 7 is part of the President’s official visit to India, where he is engaging various companies and leaders to promote the Philippines as a rising investment destination in the ASEAN region.

Hinduja Global Solutions (HGS) is already expanding its operations in the Philippines, with new offices in Bonifacio Global City and Iloilo, as well as the recently launched AI Hub in Quezon City. The AI Hub — the first of its kind in the country — aims to upskill Filipino workers in automation, analytics, and artificial intelligence. Backed by an estimated USD 5 million in fresh investments, these projects strengthen the Philippines’ position as a strategic partner in Hinduja’s growth across the Asia-Pacific region.

Department of Trade and Industry Secretary Cristina Roque highlighted Hinduja’s longstanding influence in the local BPM industry, a major pillar of Philippine service exports.

“Hinduja Global Solutions has been with us since the early days of the outsourcing industry. Their commitment to innovation and talent development is a big reason why the Philippines is now recognized as a global leader in customer experience management,” Secretary Roque said.

“We welcome their new expansion, which will not only generate jobs but also equip our workforce with the skills needed for the digital future,” she added.

Currently, HGS employs more than 3,800 Filipinos across seven delivery centers located in Quezon City, Taguig, Cebu, and Iloilo. The company provides digital solutions to global clients in sectors such as finance, healthcare, and technology. Since entering the Philippine market in 2003, HGS has invested over USD 50 million, making it one of the earliest and most enduring partners of the country’s IT-BPM sector.

The Philippine government assured Hinduja of continued support through recently enacted reforms like the CREATE MORE Act, which offers competitive fiscal incentives, and the Green Lane for Strategic Investments, designed to expedite permits for high-impact projects in emerging industries such as AI and electric mobility.

Beyond the BPM sector, the delegation also encouraged Hinduja to explore opportunities in renewable energy, mobility, automotive, banking, and other priority sectors under the Philippine Development Plan, citing the complementarities between Indian and Filipino industries.