Maybank partners with Microsoft to boost ASEAN digital transformation

Maybank has entered a five-year strategic partnership with Microsoft valued at approximately RM1.0 billion, aimed at accelerating the bank’s digital transformation and expanding the use of artificial intelligence across its operations.

The collaboration will see Malaysia’s largest financial services group adopt Microsoft Azure as one of its core cloud platforms, enabling real-time data analytics, faster deployment of services, and greater operational efficiency through a scalable and secure infrastructure.

To boost productivity and innovation internally, Maybank will also implement Microsoft 365 Copilot across its workforce of 44,000 employees. The AI-powered tool will serve as an intelligent assistant to automate complex tasks and enhance the customer experience, operational efficiency, and overall service delivery.

Dato’ Sri Khairussaleh Ramli, President & Group CEO, Maybank said, “This strategic partnership with Microsoft is a leap forward in our digital transformation journey beyond our M25+ strategy. It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working, and accelerating innovations. With the right technology strengthening our core parts of our business, we are building a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all our stakeholders and customers.”

The agreement includes enhancements to Maybank’s cybersecurity framework using Microsoft’s advanced security tools, ensuring stronger protection of sensitive financial data and reinforcing trust among clients and stakeholders.

Beyond technology deployment, the two companies plan to establish a joint Centre of Excellence to develop cloud and AI innovations and foster local talent development in these domains.

Mayank Wadhwa, President, Microsoft ASEAN, shared, “Malaysia stands at a pivotal moment in its digital journey, and Maybank is leading by example. By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers while setting a powerful example for the industry across ASEAN. At Microsoft, we are committed to supporting this bold vision, one that humanises innovation, empowers people, and accelerates inclusive economic growth for the region.”

This partnership will cover Maybank’s presence across ASEAN and beyond, and further underscores Maybank’s commitment to drive digitalisation and AI adoption in ASEAN.