This enables restaurant owners to identify trends and personalize subsequent experiences based on customers’ purchasing history
Artificial intelligence will soon power the restaurant experience from ordering, payment and customer engagement-related processes with the partnership between foodpanda and software company TabSquare. | photograph courtesy of foodpanda
Online food and grocery platform foodpanda and software company TabSquare are joining hands to empower restaurants with artificial intelligence or AI-powered in-restaurant solutions.
The collaboration is part of a region-wide partnership, including other Asian markets like Singapore, Malaysia, and Taiwan, to help restaurant partners digitize their ordering, payment, and customer engagement-related processes.
In the Philippines, the announcement was made during foodpanda's recent partner vendors summit, entitled "CRAVE: Creating Relationships and Advancing Vendor Experiences." At the event, partner vendor attendees were provided a firsthand end-to-end experience using TabSquare, showcasing its convenience, seamless operations, and efficiency.
With TabSquare's Smart QR solution, foodpanda's vendor partners can automate tasks, including order processing and payments, while ensuring enhanced profitability. It also contributes to labor savings by minimizing order errors and reducing staff workload.
foodpanda Philippines commercial director Luis Antonio Yanga says, "By offering digital menus through QR codes, we enable customers to place orders and make payments via TabSquare's platform effortlessly. This enhances the dining experience by seamlessly bridging the offline-to-online gap and providing efficient solutions for thousands of partner vendors and merchants."
Delivering convenience to diners and restos alike
With foodpanda and TabSquare's combined data and predictive technologies, restaurant partners can enhance customer engagement and retention.
Restaurant owners can review the transactions via TabSquare's analytics, which provides valuable insights to support partners in improving menu items, pricing, and promotions, among other things. "This enables restaurant owners to identify trends and personalize subsequent experiences based on customers' purchasing history," Yanga said.
Moreover, digital menus offer numerous advantages, including reduced reliance on wait staff, minimized employee turnover, decreased losses on food and finances due to human error, and more efficient menu changes without costly reprints.
According to foodpanda and TabSquare's data, restaurants using this digital solution can see up to 10 percent higher bill sizes, up to 50 percent reduction in staff costs, and better customer satisfaction. At the same time, restaurants on foodpanda see an average of at least a 10 percent uplift in business performance since joining the platform.
In the dining service, there has been a massive shift in digitally-led solutions and services, which TabSquare believes will further enhance the appeal of its services.
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