Profit over survival
When ‘continuity’ becomes a euphemism for ‘you’re expendable,’ something in the social contract has already collapsed.
· 3 MIN READ
Topic
BPO
Latest Daily Tribune news and analysis on BPO.
BPO workers outraged over alleged earthquake labor violations
BIEN-Cebu filed a complaint against alleged labor and safety violations after the 6.9-magnitude earthquake, as call center agents reported being forced to work…
· 1 MIN READ
Philippines and India: Friends by Choice, Partners by Destiny
The Philippines and India share a deep historical and cultural connection, rooted in religious beliefs, customs and traditions.
· 4 MIN READ
SM Offices expands with The Core
SM Offices launches The Core Tower Three in Sta. Rosa, expanding its regional office portfolio with future-ready spaces designed for BPOs and tech firms in the…
· 2 MIN READ
Health risks behind hustle culture
The Department of Health and AmCham Philippines partner with health experts to spotlight the growing oral health crisis among BPO workers, linking stress,…
· 4 MIN READ
AI call centers
This is not a call to stop AI. That door is already open, and the future is already dialing in.
· 3 MIN READ
K-12 grads unready for BPO industry — group
An official of the Contact Center Association of the Philippines (CCAP) revealed that fresh graduates of the senior high school program may find contact…
· 3 MIN READ
Fraud figures exaggerated, Innocentrix claims
· 2 MIN READ
Appeal for the release of 2 Cebu-based BPO Execs arrested in the US looms
Two BPO executives from Cebu, Michael Sordilla and Bryan Tarosa, were arrested in San Diego and indicted in a $44 million fraud case targeting elderly authors…
· 2 MIN READ
How IT-BPM shaped office space in 2024
The Philippines remains an attractive destination for global companies due to its skilled workforce, cost advantages and strong outsourcing infrastructure.
· 2 MIN READ
Testech, Asuene eye BPOs for emissions reporting, management
‘Compliance with sustainability standards will help Filipino firms attract more investments.’
· 2 MIN READ
Job platform eyes to attract more employers
Pasajob's GJobs, in collaboration with GCash, offers a seamless job application process for Filipinos. The platform focuses on referrals to reduce hiring time…
· 2 MIN READ
SCBPOs are NOT POGOs: PAGCOR pledges support for growing sector
PAGCOR commits to supporting Special Class Business Process Outsourcing (SCBPOs) in the Philippines, emphasizing their role in creating quality jobs and…
· 2 MIN READ
BPO opportunities trump policy risks
Bernardo said the Philippine BPO industry has been heavily relying on the North American market, with a 70 percent share of its total clients
· 2 MIN READ
Teleperformance gets double ISO seals for all 27 Phl sites
Teleperformance Philippines secures ISO 45001:2018 and ISO 14001:2015 certifications for all 27 sites, reinforcing its commitment to workplace safety and…
· 2 MIN READ
BI chief sounds alarm over surge in trafficking
In addition to efforts to file complaints against the recruiters, all intercepted victims have been referred to the Inter-Agency Council Against Trafficking…
· 2 MIN READ