Globe leads NTC metro tests; upgrades continue
Globe Telecom is expanding its network infrastructure and testing satellite direct-to-cell technology after leading the latest National Telecommunications Commission (NTC) quality-of-service tests in Metro Manila.
The NTC tests showed Globe recorded a 99.41% short message service (SMS) success rate, making it the only mobile operator among the country's three major providers to meet the regulator's standard of above 99 percent.
Globe also registered an average call drop ratio of 0.74 percent, well below the NTC threshold of 2 percent and a peak mobile download speed of 381 megabits per second (Mbps).
Across all three operators, 113 of the 142 test campaigns recorded mobile broadband speeds exceeding 50 Mbps, which the NTC characterized as a very satisfactory performance across most tested areas.
Globe said it is reinforcing its network through targeted infrastructure upgrades, faster site deployments, and expanded coverage in underserved areas, alongside explorations into satellite direct-to-cell technology to reach remote regions.
"These results demonstrate the strength of Globe's network in delivering the essential services Filipinos rely on every day, from making calls and sending messages to accessing mobile data," said Globe General Counsel Froilan Castelo.
"We welcome the NTC's continued monitoring as it provides an important measure of service quality and helps us identify where further improvements are needed," he added.
Separate monitoring by the Department of Information and Communications Technology (DICT) under its Oplan Bantay Signal initiative showed Globe's overall performance score increased from 77.2 in January to 82.6 in September. Its average download speed rose 41%, moving from 36.5 Mbps to 51.53 Mbps.
The DICT's Telco Report Card indicated that Globe accounted for 44.76 percent of the mobile market in September while capturing 6.1 percent of disconnection complaints, which fell 64 percent from January levels.
Globe said its capital investments prioritize areas where additional infrastructure can maximize benefits for communities lacking reliable mobile connectivity.