Global low-code and no-code platform provider Kissflow is strengthening its push in the Philippines as businesses accelerate digital transformation efforts and seek ways to harness artificial intelligence without relying solely on scarce technology talent.

Speaking to the DAILY TRIBUNE, Kissflow executives said the company is helping organizations bridge the gap between business units and IT departments through what it calls “citizen development” — enabling non-technical employees to build applications and automate workflows using AI-powered tools.

“Kissflow occupies a unique position because our platform enables both teams to work together,” said Rakesh Nandakumar, associate vice president for Asia-Pacific. “Organizations cannot focus solely on IT transformation, nor can they focus only on citizen development. They need both.”

Founded in 2004, Kissflow provides both no-code and low-code capabilities, allowing business users to automate processes while enabling IT teams to develop more complex enterprise applications.

The company has embedded artificial intelligence into its platform over the past several years, enabling organizations to automate document processing, generate business insights and rapidly create workflows.

According to Nandakumar, users can upload handwritten invoices for automatic data extraction, generate analytics through AI-powered reporting, or even create end-to-end workflows by uploading spreadsheets or photos of process diagrams.

“If you’re whiteboarding a process flow, you can simply take a photo of it and upload it. The entire process can be generated in less than 30 seconds,” he said.

Kissflow sees significant opportunities in the Philippines, particularly in highly regulated industries such as banking, financial services and energy, where operational complexity, governance and compliance requirements continue to increase.

Michael Pagsisihan, country director for Kissflow Philippines, said the company works with some of the country’s largest power utilities and banking institutions.

“We focus on regulated industries where operational complexity is high,” Pagsisihan said. “We’re providing the right tools, platform, governance and auditability so business users can digitize their own processes while giving IT teams the tools they need to rapidly build applications.”

Pagsisihan noted that the demand for digital transformation comes at a time when organizations worldwide face a shortage of software developers.

“Not only in the Philippines, but regionally and globally as well,” he said. “The goal is to empower people throughout the organization.”

Kissflow’s citizen development approach allows employees outside traditional IT functions — including those in human resources, finance and operations — to build workflows through visual interfaces, prompts and drag-and-drop tools.

For users with little technical experience, the platform can generate workflows from simple instructions or digitize paper-based forms through AI-assisted automation.

Nandakumar said successful digital transformation requires more than technology adoption.

“Technology alone is not enough,” he said. “You need what we call the three Ps: the platform, the process, and the people.”