More than 90 percent of Maynilad Water Services Inc. employees participated in field leak-detection activities in 2025, resulting in the repair of more than 1,700 water leaks across the West Zone.

The company announced Tuesday that the “Walk the Line” initiative covered 1,070 kilometers of pipelines across 199 locations in 12 cities.

Supported by local government and barangay officials, the program is part of a broader strategy to reduce non-revenue water (NRW) — water that is lost through leaks or illegal connections before it reaches the consumer.

The initiative requires employees from all departments to join technical teams on the ground to inspect pipelines and identify signs of water loss.

“Walk the Line encourages employees from all levels to see, firsthand, the challenges our technical teams face,” said Ryan B. Jamora, head of central NRW. “Their observations and reports helped surface issues faster and contributed meaningfully to our field operations.”

Atty. Roel S. Espiritu, Maynilad’s chief sustainability officer, said the program aims to foster a culture of accountability. He noted that the initiative demonstrates how employees outside of technical roles can contribute to sustainable resource management.

The field activities complement Maynilad’s existing NRW reduction strategy, which includes active leak detection, pressure management, and pipe rehabilitation. The company stated that the high level of employee involvement has helped expedite repairs and improve service reliability for its customers.