PAGCOR maintains global quality seal with expanded reach

The Philippine Amusement and Gaming Corporation (PAGCOR) has successfully maintained its ISO 9001:2015 certification, reaffirming its adherence to international standards for quality management.

Granted by DQS Certification Philippines, Inc., the certification follows a series of surveillance and scope extension audits conducted from 16 to 20 December 2024. The recognition was formally awarded on 24 April at PAGCOR’s Corporate Office in Pasay City.

The audit covered eight existing sites, including PAGCOR’s Main Corporate Office and several Casino Filipino branches in Tagaytay, Angeles, Citystate, Cebu, Ilocos Norte, Olongapo, and Bacolod. The certification scope was also extended to ten additional sites, including Casino Filipino Grand Regal, Malabon Grand, Binondo, Manila Grand Opera, and Tropicana in Las Piñas.

PAGCOR Chairman and CEO Alejandro H. Tengco said the renewed certification reflects the agency’s dedication to quality service.

“Maintaining our ISO 9001:2015 certification is certainly no small feat,” Tengco said. “This is the result of the collective effort of the entire PAGCOR family, and it reflects our team’s discipline, teamwork and commitment to quality service for the benefit of the government and the Filipino people.”

Auditors cited PAGCOR’s strong operational controls, risk management practices, and use of modern technologies such as digital record-keeping systems and the Card Canister Randomizer. Initiatives in customer feedback, e-learning compliance training, and improved cash handling were also highlighted.

The ISO 9001:2015 certification for PAGCOR’s multi-site operations is valid until 21 March 2026.