To drive digital transformation and bring customer experience to new heights, Pioneer Insurance, one of the country’s notable insurance providers, has partnered with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.

According to Lorenzo Chan, President and CEO of Pioneer Inc., the holding company of the Pioneer companies, the collaboration marks a significant milestone for Pioneer as it upgrades its operations, scales its capabilities, and embraces digitalization to stay ahead in the insurance industry.

He said the initiative will improve core processes with advanced technology to better respond to evolving market demands.

“Sapiens’ comprehensive platform will enable us to accelerate product development, automate workflows, and enhance customer journeys,” Chan said.

Further, he said the partnership underscores their company’s commitment to delivering innovative and relevant insurance solutions to their customers while significantly improving operational efficiency.

“The mentorship model provided by Sapiens will also ensure self-sufficiency as we embrace this transformative journey,” he added.

For their part, Roni Al-Dor, President and CEO of Sapiens, emphasized that they are proud to partner with Pioneer to demonstrate Sapiens’ growth in the ASEAN region.

“Our insurance platform will empower Pioneer to meet their ambitious growth goals while delivering superior customer experiences. By automating and digitizing operations, Pioneer is positioning itself as a true innovator in the region’s insurance market,” he stressed.