Passengers have spoken as Mactan Cebu International Airport (MCIA) earned the 2024 Airport Service Quality (ASQ) Award for Best Airport (5 to 15 million passengers per annum) in Asia Pacific.

“I am tremendously grateful to the MCIA team for delivering its promise of excellence in customer experience. We had been working hard in ensuring we bring world-class airport experience and elevate the perception of airports in the Philippines. This win is key in our vision of becoming the main tourism and transfer Gateway in the country,” said Athanasios Titonis, CEO of Aboitiz InfraCapital Inc. Cebu Airport Corporation (ACAC).

“We have always been proud of what MCIA has accomplished and how it brings pride to Cebuanos. Now, it has brought pride beyond Cebu but also for the entire Philippines. We share this award to all stakeholders and partners who had been instrumental in making this happen,” said Mactan Cebu International Airport Authority general manager Julius Neri Jr.

The annual ASQ Awards recognize airport excellence in customer experience based on direct passenger feedback. This makes MCIA’s achievement even more meaningful, as it reflects travelers’ appreciation for the airport’s efforts in delivering a superior customer experience.

It was on 10 March this year, the winners were publicly announced by the Airport Council International (ACI).

ACI World Director General Justin Erbacci praised MCIA’s commitment to excellence, saying that “Flying through MCIA is more than just a journey; it’s a carefully crafted experience. Their success in the Airport Service Quality (ASQ) Awards highlights the team’s ability to make every passenger’s trip memorable and enjoyable."

The ACI ASQ initiative is the only global benchmarking program that measures passenger satisfaction in real time, based on feedback collected directly from travelers at the airport, implemented at over 400 airports worldwide.