Information Technology-Business Process Management (IT-BPM) firms MicroSourcing and Beepo have officially opened a new Service Delivery Center in Clark, Pampanga. The new joint facility reinforces both companies’ commitment to invest in expanded capability and growth beyond the national capital and across the country.

MicroSourcing and Beepo’s new site within the Clark Freeport Zone encompasses a total floor area of 747.97 square meters. It is located on the 6th Floor of Tower 2, Clark City Front Mall, a robustly growing business and investment hub supported by world-class and ISO-compliant facilities, with uninterrupted connectivity and a mature business ecosystem seating up to 400 professionals at a time, facilitating services ranging from back-office operations to healthcare, finance and technology, among others.

Continued expansion

The newly opened facility marks the continued expansion of MicroSourcing, a pioneer in offshore staffing solutions, beyond Metro Manila. The Clark site strengthens the company’s delivery network, reinforcing its capability to support clients with greater resilience, scalability, and access to talent across the Philippines.

For Beepo, the other half of the MicroSourcing Group, the new facility represents a move into a larger, purpose-built workspace that supports its continued growth in the region. Having established its first Clark office in 2010, Beepo was among the first outsourcing companies to recognize the area’s long-term potential. Since then, it has built dedicated teams serving clients across Australia, further reinforcing Clark’s position as a strategic hub for offshore service delivery and innovation.

Ideal growth hub

Clark has established itself as an ideal destination for BPO centers, making it a highly strategic alternative location to the heavily congested Metro Manila.

Aside from the robust infrastructure, the area is also noted for being a flood-free special economic zone and for its highly competitive operating costs, government-backed tax incentives, and easy access to a diverse pool of skilled talent from Pampanga and neighboring Tarlac, Bulacan, Pangasinan, and other nearby cities and provinces; it is also just an hour or an hour-and-a-half drive/bus ride from Metro Manila.

As a key backup destination for Metro Manila-based BPO operations, Clark is home to over 20,000 outsourcing professionals. Aside from IT-BPM firms, companies from other growth industries, including manufacturing, automotive assembly, semiconductors, food processing and pharmaceuticals, have also built a presence in the area.

“As we continue to expand beyond Metro Manila, Clark represents exactly the kind of regional growth we believe in — thoughtful, capability and anchored in long-term partnerships,” said Haidee Enriquez, CEO of MicroSourcing and Beepo.

“We continue to invest in Clark not just because of its infrastructure, but because of its people. The strength of the talent pipeline here allows us to build high-performing teams that help our clients scale with resilience and confidence,” she added.

Growth not limited by geography

Enrique likewise stressed that “growth should not be limited by geography. When we create meaningful career opportunities in regions like Clark and across Central Luzon, we enable businesses to grow, strengthen local communities, and contribute to the long-term sustainability of our industry.”

“The future of the Philippine outsourcing industry will be built not only in our major cities, but wherever high-quality talent exists and has the opportunity to thrive on the global stage,” stressed Enriquez, who is also the current President of the Customer Xperience Association of the Philippines (CXAP).

The move by MicroSourcing and Beepo is aligned with the IT-BPM industry’s aggressive expansion to other cities and provinces outside the National Capital Region. Such a strategy not only decentralizes operations but also brings more income growth opportunities for BPO firms and professionals across the Philippines.

A top factor

The nationwide expansion is among the top factors cited for the outsourcing industry’s consistent revenue growth. In 2025, consolidated revenues from local-based IT-BPM firms were projected to have reached more than $40 billion (around ₱2.48 trillion), based on data from the IT and Business Process Association of the Philippines (IBPAP).

Notably, the estimated figure exceeded the total annual remittances from overseas Filipino workers (OFWs), which amounted to some $39.62 billion (around ₱2.46 trillion) in the same year, according to the Bangko Sentral ng Pilipinas (BSP).

MicroSourcing and Beepo both reiterate their commitment to contribute to the industry’s growth by helping further strengthen regional talent development, particularly in their joint Clark service delivery center.

Professionals working in the new facility can take advantage of opportunities offered, which include global exposure, collaborative culture, workplace security, and stability, while attaining professional and personal actualization from assisting global businesses to scale with confidence.