Grab, MOVE IT expand passenger insurance

Passengers using Grab and MOVE IT will now have wider access to emergency medical care, as the two platforms expanded their insurance partnership with COCOLIFE to cover hospital assistance nationwide during active trips.

In a joint statement on Wednesday, the partner companies said the expanded coverage gives passengers 24/7 access to more than 700 COCOLIFE-accredited hospitals nationwide for emergencies involving a Grab or MOVE IT ride.

“Safety and protection have to keep evolving with the realities our partners and passengers face every day,” said Ronald Roda, Managing Director of Grab Philippines. 

“This expanded support with COCOLIFE builds on our work to strengthen welfare protection in the gig economy.”

The expanded hospital assistance with COCOLIFE strengthens Grab Philippines and MOVE IT’s protection ecosystem by addressing the most time-critical gap in on-trip incidents: emergency care and hospitalization support for both rider-partners and passengers.

It is designed to complement existing coverage across the platforms. 

Grab and MOVE IT’s group personal accident insurance, administered through AIG Philippines, continues to provide complimentary on-trip protection for fatal injuries, permanent disablement, and accident-related medical expenses for passengers and partners. 

AXA-backed life and disability protection remains an incentive-based benefit for top-performing driver-, delivery-, and rider-partners.

Under the expanded coverage, Grab and MOVE IT riders and passengers can access hospital assistance for on-trip accidents, with up to P50,000 per member per year for ER, inpatient, and outpatient care at COCOLIFE-accredited hospitals nationwide.

The claims process was streamlined so users can go directly to an accredited hospital, which coordinates with COCOLIFE, Grab, and MOVE IT for approval and immediate treatment, with emergency teams assisting in transfers when needed.

“Our partnership with COCOLIFE is a clear demonstration that our investment in safety goes far beyond the road — it is protection built on malasakit, from the moment our rider-partners are onboarded to the care we extend after every trip,” said Wayne Jacinto, General Manager of MOVE IT. 

“We know the risks on our urban roads can carry real financial consequences, and we are committed to shielding both our partners and passengers from those shocks so users of our platforms keep moving forward with dignity and security.”