Daily Tribune‘Despite macroeconomic headwinds, the Philippine IT-BPM industry grew faster than the global market. Employment growth reached four percent, while revenue growth stood at five percent, outpacing the estimated global growth of three percent over the same period.’
photograph by raffy ayeng for daily tribune IN its official report, the IT and Business Process Association Philippines stated that the industry is on track to reach 1.9 million jobs and $40 billion in export revenues, adding approximately 80,000 jobs and $2 billion in revenue by 2025. Photo shows IBPAP president and CEO, Jack Madrid and Celeste Ilagan, IBPAP chief operating officer.
Photo by Raffy Ayeng for DAILY TRIBUNE
Proving that they remain one of the vital industries in the country, the IT and Business Process Management (IT-BPM) sector closed with growth, investor confidence, the expansion of Global Capability Centers (GCCs), and a focus on higher-value, capability-driven work amid technological developments and global headwinds.
In its official report, the IT and Business Process Association Philippines stated that the industry is on track to reach 1.9 million jobs and $40 billion in export revenues, adding approximately 80,000 jobs and $2 billion in revenue by 2025.
“Despite macroeconomic headwinds, the Philippine IT-BPM industry grew faster than the global market. Employment growth reached four percent, while revenue growth stood at five percent, outpacing the estimated global growth of three percent over the same period,” said IBPAP president and CEO Jack Madrid.
Over eight percent of Phl GDP
As of December 2025, the sector accounts for more than eight percent of Philippine GDP, reinforcing its role as one of the country’s most important engines of inclusive, modern work.
Madrid attributed the year’s performance to “a strong ecosystem, resilient IT-BPM member companies, and the digital Filipino workers delivering high-value work with global clients.”
Addressing the talent gap remained the industry’s most pressing challenge in 2025, even as the sector sustained strong performance across contact centers, banking and financial services, healthcare, and technology-enabled services.
The continued expansion of GCCs underscored the growing demand for higher-value skills, with Filipino professionals increasingly taking on roles in business intelligence, project and program management, transformation, strategy support and analytics.
AI reshapes daily operations
Artificial Intelligence further reshaped day-to-day operations across the sector, accelerating productivity and enhancing service quality. This transformation raised expectations for digital fluency, problem-solving, and higher-order capabilities, reinforcing the shift toward more complex, value-driven roles across the industry.
To support this transition, the IBPAP strengthened its collaboration with government and academe to prepare a future-ready workforce.
These efforts included expanding senior high school work immersion programs with the Department of Education (DepEd), advancing the Skills Progression Partnership Program with the Commission on Higher Education (CHEd), and helping bridge the digital divide through the Byte the Gap PC donation program. In 2025,
IBPAP turned over 1,641 laptops and desktop units to DepEd, with an additional 500 units scheduled for early 2026.
These initiatives work in parallel with Uplifting National Labor through AI and Digital Skilling (Project UNLAD), which includes partnerships with the Department of Information and Communications Technology and the Technical Education and Skills Development Authority on Enterprise-based Education and Training (EBET).
Also, the year capped off with 106 EBET training programs submitted across 24 participating IT-BPM enterprises.
