The Government Service Insurance System (GSIS) continues to accelerate transformation across the country through major initiatives focused on modernizing services, strengthening stakeholder engagement, supporting public education, and building disaster-resilient local governments.

In Zamboanga City, GSIS formally opened its newly renovated branch office and launched a Digital Business Center to streamline services for nearly 48,000 members and pensioners in the region.

GSIS president and general manager Wick Veloso led the inauguration of the upgraded facilities, which aim to handle the increasing volume of transactions from 187 remitting agencies.

With the GSIS now 99.6 percent digitalized, the Digital Business Center bridges technology-driven platforms with traditional walk-in processes.

Remote filing possible

While the GSIS Touch mobile app makes remote filing possible, the new center supports members who may find digital tools difficult to navigate.

“We realized that to serve you better, we had to change how we operate,” PGM Veloso said. “This is why we built the Digital Business Center. It complements the GSIS Touch mobile app, which remains the core of our digitalization journey.”