Over 34K workers benefit from DoLE hotline

Over 34K workers benefit from DoLE hotline | Daily Tribune

The Department of Labor and Employment (DoLE) on Sunday disclosed that it addressed the concerns of more than 34,000 workers in the first quarter of 2025 through its hotline and other communication channels.

In a statement, the agency that the DoLE Hotline 1349 — managed by the agency’s Information and Publication Service — logged 34,037 calls and responded to 35,041 queries via voice and non-voice channels from January through March.

The department currently receives workers’ concerns through its telephone hotline, email and its official DoLE Facebook messenger.

Labor standards were the most frequent topic of inquiry, accounting for 68.69 percent of the total calls received. Employment facilitation followed at 19.42 percent, while reportorial requirements and other concerns made up 6.7 percent.

Social welfare and protection inquiries accounted for 4.8 percent of calls and labor relations-related concerns had the fewest at 0.38 percent.

Among the top labor standards concerns were non-compliance with final pay (23.67 percent), holiday pay rules and computation (11.78 percent) and resignation queries (9.7 percent).

Hotline action officers also handled requests for labor inspection (4.7 percent) and questions about separation pay qualifications and entitlement (4.7 percent).

The primary employment facilitation concerns were related to local employment issues (82.5 percent) and probationary employment policies (6.3 percent) while Alien Employment Permit queries reached 4.7 percent of the total calls.

The hotline also received employment facilitation calls about the Government Internship Program (1.2 percent) and issues concerning employer losses from immediate resignations, absence without leave, and workplace incident damages (1.5 percent).

Regarding social welfare and protection, the most common queries involved the non-remittance of mandatory benefits (44 percent), expanded maternity leave policies (24 percent), work-related accident or death benefits (240 calls), suspension and administrative due process (10 percent), and taxation-related matters (6 percent).

Callers with concerns about the non-remittance of government-mandated benefits were advised to file complaints with the relevant agencies, including PhilHealth, Pag-IBIG and the Social Security System.