In a bid to enhance the travel experience, the Office for Transportation Security (OTS) and the Department of Tourism (DoT) held a customer service training session at the OTS Command Center.

The training focused on key frontline customer service attributes, including professionalism, effective communication and cultural awareness, with the goal to ensure both domestic and international passengers have a positive experience while passing through transportation security checkpoints.

It also aligns with the OTS’ commitment to service excellence alongside maintaining stringent transport security protocols and supports President Ferdinand Marcos Jr.’s directive to provide passengers with comfortable and efficient travel.

Similarly, Department of Transportation (DoTr) Secretary Vince Dizon has instructed its attached agencies to prioritize passenger comfort while upholding strict security measures across all transportation networks.

OTS administrator Undersecretary Arthur V. Bisnar stressed the importance of professionalism and empathy when providing frontline security services to passengers.

“I expect that this training will further help you to become more proficient in handling and interacting with the passengers passing through our checkpoints. May we be more calm and professional in delivering our service to the people,” Bisnar said.