Bangko Sentral ng Pilipinas (BSP) officials are now coordinating with CIMB Bank, a digital bank, as some of its customers sought explanations regarding the unauthorized fund transfers from their accounts.

The central bank said in a statement on Sunday that “the BSP will continue to monitor the issue until fully resolved.”

In its official Facebook account, CIMB said the bank has returned the funds to all affected customers after the unauthorized fund transfers occurred on the night of 26 April.

Probe started

CIMB said it had started an investigation to determine the cause of the problem and is “committed to ensuring a swift and thorough resolution of the unsolicited withdrawals.”

While the digital bank has yet to release more details about the abnormal transactions, CIMB said “a few” customers were affected.

CIMB also stressed that its core banking system and customer data remain intact after the unauthorized fund transfers.

According to the bank’s website, CIMB has attracted at least 9 million customers.