The Department of Human Settlements and Urban Development (DHSUD) has maintained zero overdue regulatory applications in all its regional and central offices for three consecutive weeks, sustaining gains from its efforts to streamline regulatory processes and improve public service delivery.

The accomplishment forms part of the agency’s Zero Backlog Program (ZBP), a key initiative under the 8-Point Agenda of DHSUD Secretary Jose Ramon Aliling aimed at ensuring the timely processing of regulatory applications and eliminating delays across offices.

Among the applications covered by the program are Certificates of Registration and Licenses to Sell (CR-LS), which private developers must secure before they can legally construct and market subdivision and condominium projects.

According to the DHSUD, the milestone was achieved following a comprehensive internal audit ordered by Aliling, which found that a significant number of pending regulatory applications were concentrated in regional offices.

To address the issue, the secretary deployed senior officials to oversee specific regional offices, monitor operations closely, and implement measures to accelerate the processing of pending applications and remove operational bottlenecks.

The interventions enabled the department to eliminate all overdue regulatory applications and sustain the accomplishment for three straight weeks.

“Kung mas mabilis ang proseso, mas mabilis din ang paggawa ng mas maraming pabahay lalo na sa ilalim ng Expanded Pambansang Pabahay para sa Pilipino Program ng ating Pangulong BBM,” Aliling said.

He added that maintaining zero overdue applications reflects the department’s commitment to providing faster, more efficient, and citizen-centered government services.

“This also means that our system is working efficiently and effectively. The goal of the Zero Backlog Program is not only to clear pending applications but to ensure that developers, investors, and the Filipino public can rely on a regulatory system that is timely, transparent, and responsive, as directed by the President,” Aliling said.

The DHSUD chief said the department remains committed to sustaining the gains of the Zero Backlog Program through continuous process improvements, including digitalization and stakeholder consultations, closer monitoring of office performance, and stronger accountability mechanisms to ensure faster and more responsive services nationwide.