The Land Transportation Franchising and Regulatory Board (LTFRB) on Tuesday advised passengers to report cases of fare overpricing involving taxis and ride-hailing services.

LTFRB Chairman Atty. Vigor D. Mendoza II said all regional offices have been instructed to respond promptly to complaints submitted through hotlines or social media, in line with President Ferdinand “Bongbong” R. Marcos Jr.’s directive to ensure safe and comfortable travel for Filipinos during the Undas exodus.

“Panahon na naman ng mga biyahe ng ating mga kababayan, at panahon na naman ng pananamantala ng mga iilang mga nasa transport sector lalo na ‘yung mga taxi na nangongontrata,” Mendoza said.

“Sa ating mga kababayang pasahero, huwag po nating hayaan na normal na lang ang ganitong kalakaran. Bawal po ito kaya magtulungan tayo upang mahuli ang mga abusadong mga driver na ito,” he added.

Mendoza said the LTFRB is coordinating with other government agencies for the deployment of personnel at bus stations and transport hubs, particularly in Metro Manila and other major cities. He also vowed to continue operations against erring taxi and public utility vehicle (PUV) drivers, including those operating at the Ninoy Aquino International Airport.

“We will be expanding this in bus terminals, ports and other areas where passengers usually converge in times of long holidays such as the Undas,” Mendoza said.

“Ito ang bilin ng ating Secretary Banoy Lopez na dapat nararamdaman ng ating mga pasahero ang presence ng gobyerno sa kanilang paglalakbay para agad-agad na matugunan ang kanilang mga hinaing at reklamo,” he stressed.

He said complaints may be sent through the LTFRB nationwide hotline 09567610739. Passengers may also tag the official social media accounts of the LTFRB and the Department of Transportation (DOTr) with videos or photos related to violations committed by PUV drivers.