As a leading energy player, Manuel V. Pangilinan–led Manila Electric Company (Meralco) is committed to driving a sustainable energy future with innovations in power distribution and generation that not only enhance electricity service, but also contribute meaningfully to nation-building. 

Meralco in 2025 once again demonstrated exceptional growth driven by the steady performance of its core distribution business and solid growth in its generation portfolio further strengthening its commitment to service excellence, customer centricity and consumer empowerment.

Improved operational performance

Meralco sustained its top-notch service performance last year, underscoring the company’s operational resilience and ability to adapt to evolving energy demands and consumption patterns.

By yearend, Meralco’s consolidated customer base rose to 8.2 million, a 2% increase from 2024.

The distribution utility also achieved its best reliability performance to date. The average number of power interruptions per customer, measured through the System Average Interruption Frequency Index (SAIFI), improved further to 0.91 time from 1.041 times in 2024. Similarly, the System Average Interruption Duration Index (SAIDI), which tracks the average outage duration per customer, dropped to 97.5 minutes from 108.21 minutes. Meralco’s full-year 2025 system loss stood at 5.85%, remaining below the indicative regulatory cap for the 18th consecutive year—translating to cumulative consumer savings of P6.5 billion.

“Our commitment that no one will be left in the dark remains constant –through investments in innovative solutions like microgrid systems that bring electricity to communities that are not connected to the country’s main power grid,” Meralco Executive Vice President and Chief Operating Officer Ronnie L. Aperocho said.

To further enhance the quality of electricity service delivered to customers, Meralco continued to strengthen its distribution network with the energization of four new substations, seven substation expansions, four sub-transmission line uprating, and three switchgear replacements. These projects are geared towards enhancing grid reliability, operational resilience, and capacity across the Meralco franchise area. Further, the company also relocated a total of 1,299 poles to support government infrastructure projects and road widening activities.