GSIS member feedback key reforms driver

The Government Service Insurance System (GSIS) underscored the importance of direct member feedback in shaping institutional reforms last 19 November, as it convened hundreds of stakeholders for the 2025 GSIS NCR Stakeholders’ Dialogue at the VS Hotel and Convention Center.

GSIS president and general manager Wick Veloso told members and government representatives that the event was designed for listening.

“We are here to listen so we can better understand how to make your transactions with GSIS easier and more convenient,” Veloso said. “Every improvement you see started with someone speaking up in a dialogue like this one. Your feedback is the trigger for real change.”

He highlighted recent policy shifts driven by member input, such as the removal of the required down payment for members purchasing GSIS housing units they currently rent.

“Your monthly rent will now be treated as part of your amortization. That change came from you,” Veloso said.

A substantial portion of the program was dedicated to an open forum where members raised questions regarding loan policies, pension concerns, and digital services. GSIS officials addressed the issues directly, noting the opportunity to gather firsthand insights on stakeholder needs.

UP Diliman chancellor Edgardo Carlo L. Vistan II delivered the keynote address, affirming the GSIS’ efforts.

“Your theme, ‘Basta sama-sama, tuloy-tuloy ang ginhawa,’ is more than a slogan. It captures a truth that both GSIS and UP Diliman hold dear: that meaningful progress happens when institutions work together,” Vistan said.

He added that the GSIS’ efforts to modernize services and enhance digital security directly contribute to preserving the dignity and welfare of millions of government workers and pensioners.