DHSUD resolves all complaints through 8888 Center in 2024

The Department of Human Settlements and Urban Development (DHSUD) reported a 100 percent resolution rate for complaints channeled through the Office of the President's 8888 Citizen’s Complaint Center (CCC) for 2024.

According to a report from the Office of the President’s 8888, DHSUD resolved 100 percent of the concerns received, with a 98.55 percent compliance rate for addressing complaints within the 72-hour period.

From January 1 to December 31, 2024, the DHSUD received 758 concerns and resolved all but 11 within the prescribed timeframe.

DHSUD Secretary Jose Rizalino Acuzar praised the department's performance, calling it a reflection of the department's commitment to public service.

"This rating should serve as an inspiration for our staff to continue assisting more stakeholders, particularly the poorest Filipinos," Secretary Acuzar said.

He added, “The directive from President Ferdinand R. Marcos Jr. is clear — to provide all possible assistance to our citizens. At DHSUD, we will continue to work hard to improve public service delivery.”

The 8888-CCC complaints are handled by the Strategic Communications and Public Affairs Service, led by Director Mario J. Mallari, with oversight from Undersecretary Avelino Tolentino III, in cooperation with PASPAS Serbisyo Aksyon Officers and the DHSUD-Committee on Anti-Red Tape, chaired by Undersecretary Randy Escolango.

The majority of the cases resolved by DHSUD involved private developers (255 cases) and homeowners associations (245 cases).