New NAIA Infra Corp. (NNIC), the new manager of the country’s major gateway, Ninoy Aquino International Airport (NAIA), said they are currently investigating reports of alleged unfair treatment of baggage porters at the said terminal.

Initial reports said the porters are employed by a third-party service provider that has been operating at the airport for several years.

The complaints were directed at the service provider which oversees baggage porterage and retrieval services at NAIA.

The Manila International Airport Authority (MIAA) last renewed the provider’s contract in 2022 for a three-year term.

“These porters are not directly employed by NNIC, but we take these complaints seriously,” the company said in a statement over the weekend.

“As the airport operator, we have a responsibility to maintain standards and ensure that all service providers treat their employees fairly, respect their rights, and comply with labor laws,” the San Miguel Corporation-led NNIC added.

NNIC assumed operations of NAIA in September and has since focused on improving conditions for workers under its direct employment.

These initiatives include offering better compensation and enforcing workplace policies that promote fairness and professionalism.

“As NAIA’s operator, we want to build a workplace that reflects our vision of a modern, efficient airport, where personnel and travelers alike can benefit from an atmosphere of fairness, respect, professionalism and accountability,” NNIC added.