Large-scale IT outage hits firms worldwide

SYDNEY, Australia (AFP) — A major outage wrought havoc on global computer systems on Friday, grounding flights in the United States, derailing television broadcasts in the UK, and impacting telecommunications in Australia.

Major US air carriers, including Delta, United and American Airlines, grounded all flights on Friday over a communication issue, according to the Federal Aviation Administration.

Flights were suspended at Berlin Brandenburg airport in Germany due to a “technical problem,” a spokeswoman told AFP.

“There are delays in check-in and flight operations had to be canceled until 10 a.m. (0800 GMT),” the spokeswoman said, adding that she could not say when they would resume.

All airports in Spain were experiencing “disruptions” from an IT outage that hit several companies worldwide on Friday, the airport operator Aena said.

Microsoft link

Hong Kong’s airport said some airlines had been affected, with its authority issuing a statement in which it linked the disruption to a Microsoft outage.

The UK’s biggest rail operator, meanwhile, warned of possible train cancellations due to IT issues, while photos posted online showed large queues forming at Sydney Airport in Australia.

“Flights are currently arriving and departing, however, there may be some delays throughout the evening,” a Sydney Airport spokesman said.

“We have activated our contingency plans with our airline partners and deployed additional staff to our terminals to assist passengers.”

Australia’s National Cyber Security Coordinator said the “large-scale technical outage” was caused by an issue with a “third-party software platform,” adding there was no information as yet to suggest hacker involvement.

Banks, airports hit

Sky News in the UK said the glitch ended its morning news broadcasts, while Australian broadcaster ABC similarly reported a major “outage.”

Some self-checkout terminals at one of Australia’s largest supermarket chains were rendered useless, displaying blue error messages.

New Zealand media said banks and computer systems inside the country’s parliament were reporting issues.

Australian telecommunications firm Telstra suggested the outages were caused by “global issues” plaguing software provided by Microsoft and cybersecurity company CrowdStrike.

Microsoft said in a statement it was taking “mitigation actions” in response to service issues.

It was not clear if those were linked to the global outages.

“Our services are still seeing continuous improvements while we continue to take mitigation actions,” Microsoft said in a post on social media platform X.

CrowdStrike could not immediately be reached for comment.

‘Enormous’

University of Melbourne expert Toby Murray said there were indications the problem was linked to a security tool called Crowdstrike Falcon.

“CrowdStrike is a global cyber security and threat intelligence company,” Murray said. “Falcon is what is known as an endpoint detection and response platform, which monitors the computers that it is installed on to detect intrusions (i.e. hacks) and respond to them.”

University of South Australia cybersecurity researcher Jill Slay said the global impact of the outages was likely to be “enormous.”

Meanwhile, AirAsia Philippines and Cebu Pacific yesterday acknowledged that they are affected by the global outage causing unexpected rebooting of machines, leading to slower check-in processes and navigation, which force them to process manually, potentially causing flight delays.

Air Asia PH and CEB already advised their passengers about technical issues they are experiencing, and this is a developing situation. Their guests are also advised to visit their official website and social platforms for updates on their flights.

They are working closely with their IT teams to mitigate disruptions to their operations and will also provide regular updates as the situation progresses.

Their priority is to minimize any impact on their guests and ensure all systems are restored to full functionality as soon as possible.

According to the airlines, Microsoft is currently investigating this issue and has escalated the matter internally while also seeking external assistance to manage the situation effectively.