The National Bureau of Investigation appealed to the public for understanding on Friday regarding its shortcomings and the misdemeanors committed by some of the agency's personnel.

NBI chief Medardo de Lemos pledged an unwavering commitment to serving the public in the years to come.

"The service to the people will not change. If there are shortcomings and mistakes, it is unavoidable that in every instance, the decisions of the people and the NBI management are correct. Give us a little allowance to correct that," De Lemos said.

To recall, the NBI has a history of controversies, including the July incident involving inmate Jad Dera and an official caught trying to re-enter the NBI Detention Center in Manila from an unauthorized trip.