Leaders from the Grab delivery-partner community expressed their cautious optimism about the newly introduced effort-based model. Over the past two weeks since the launch of the restructured earning model, the community leaders have noted that their average income has either remained at par or has incrementally improved.

The rider leaders highlight how the new effort-based model is addressing their existing concerns by incorporating pick-up distance and the merchant waiting time in their earnings computation. "Natutuwa ako na ngayon, nasasama na sa computation ang waiting time tsaka 'yung effort, kumbaga, papunta sa merchant. 'Yung kita ko, napansin ko hindi bumababa kumpara sa dati, minsan tumataas pa," shares Jerry from the Grab delivery-partner community.

Continued Assessment and Observation

The initial results of the Metro Manila implementation of the effort-based model attest to its efficacy. Following this, rider leaders are pushing for continued collaboration with Grab to assess and calibrate the earning model in response to emerging trends and the ever-evolving macroeconomic landscape. "Totoong maganda ang paunang resulta ng bagong earning model ni Grab. Ngunit, dahil itong bagong model ay nagsisimula pa lamang, sinisigurado namin ang bawat miyembro ng aming komunidad na patuloy tayong makikipag-dayalogo kay Grab upang mas mapabuti ang mga programa tulad ng effort-based model," notes John, a rider from Gen T Valenzuela Tambayan"

For its part, Grab is firm against misinformation discrediting the company and the new earning model.

In a separate statement, Grab has committed to closely monitoring the outcomes of the new earning model. Currently, Grab is complementing the effort-based model with guaranteed minimum fares and holistic incentive programs to ensure earning viability for riders.

Two-Way Communication

The rider leaders have expressed their community's gratitude for Grab's proactive approach in fostering open dialogues with the rider community. Among them is Mon, who underscores the significance of actively participating in Grab's forums and discussion platforms to facilitate a constructive exchange of ideas with the company's leadership. "Aktibo talaga akong sumasama sa mga forum ni Grab, lalo na pag alam kong maapektuhan 'yung aming kita. Natutuwa ako na may ganoong klaseng opportunity para kami mismo makapagbahagi ng aming opinyon sa liderato ng Grab."