The Social Security System on Friday reported that it earned recognition from the Civil Service Commission for achieving a 100 percent complaints resolution rate in 2022.

SSS president and chief executive officer Rolando Ledesma Macasaet said SSS resolved all the complaints endorsed by CSC's Contact Center ng Bayan from January to December last year.

"This recognition from the CSC underscores our commitment to address and resolve the concerns of our members and a reflection of our tagline, 'masayang tumulong, serbisyong ramdam'," Macasaet said.

SSS received 556 referrals from CSC-CCB, broken down into 448 requests for assistance, 67 complaints, 25 status verifications, 13 commendations and three queries. SSS successfully resolved all the referrals with an average response time of 1.7 days.