Salmon pushes always-on banking

Financial technology company Salmon is strengthening its digital services with enhanced security features, round-the-clock customer support and improved app reliability as more Filipinos turn to online banking and credit services.

The company said its latest advertising campaign highlights three key features: a 99.9 percent app uptime rate, 24/7 customer assistance and multilayered protection against fraud.

“Expanding access to financial products is only half of our job at Salmon. The other half is making these services feel good to use. We invest heavily in delivering product excellence, so our services work seamlessly in the background. That means our customers spend more time living and less time waiting for their finance app to work,” said Salmon co-founder Raffy Montemayor.

Salmon’s security measures include facial verification for sensitive transactions, alerts for potentially malicious applications and single-use virtual credit cards designed to reduce online payment risks.

The company also offers several payment options through its Salmon Credit Line, including QR Ph, physical cards and virtual cards.

To improve accessibility, Salmon Bank has begun extending weekday operating hours until 8 p.m. at its Sta. Rosa branch.

Customers can also contact human support agents through the app’s chat service 24 hours a day, seven days a week, with additional assistance available by phone and email.

Through Salmon Finance Inc., the company provides revolving credit lines, in-store loans and motorcycle financing, including for customers with limited traditional credit histories.

Meanwhile, Salmon Bank (Rural Bank) Inc. offers savings products.