MAKATI CITY — Microsoft Philippines is urging businesses and institutions to move beyond artificial intelligence experimentation and into full-scale transformation, as it outlined its 2026 priorities centered on AI adoption, workforce skills and responsible technology use.

During the Microsoft 2026 Business Outlook, Communications Head Josh Aquino said the company is focusing on three key areas for the year ahead: driving “frontier transformation,” scaling responsible and trustworthy AI, and building future-ready skills.

Aquino said many organizations remain stuck in pilot stages despite years of AI hype, with limited real-world impact. He noted that the next phase requires embedding AI into core business processes rather than treating it as a side tool.

“AI adoption by itself is not enough. [W]hat we’re seeing is, definitely, there is this shift happening from pilots to mission-relevant transformation — embedding AI into how organizations run, decide and serve,” Aquino said.

He described so-called “frontier firms” as those that place AI at the center of operations, using it to enhance employee productivity, streamline processes, improve customer experience and accelerate innovation. These firms, he said, move beyond incremental gains and instead reimagine workflows with AI built into the system.

Citing LinkedIn data, he said the most in-demand capabilities in the emerging workplace include AI literacy, adaptability, process optimization, conflict mitigation and innovative thinking.

“AI adoption will only move as fast as people can move,” Aquino said, emphasizing that organizations must invest in upskilling to unlock the technology’s full potential.

To address this, Microsoft is expanding its partnership with the Department of Education, providing access to digital tools and AI-powered learning platforms to millions of students, teachers and administrators nationwide. The initiative aims to build AI literacy at scale and prepare the future workforce for an increasingly digital economy.

Aquino said the Philippines remains well-positioned to benefit from AI adoption, citing its young workforce, strong presence in global service industries and widespread digital usage. However, he warned that high engagement alone does not guarantee impact.

“The implication is not that the Philippines is behind, but that without intentional action, high engagement will not automatically translate into high impact,” he said.

He added that responsible AI remains a core priority, particularly as adoption accelerates globally. Microsoft is advocating for systems that are secure, transparent and governed, noting that trust will be critical in scaling AI across industries.

The company also reaffirmed its commitment to supporting journalism and media organizations, focusing on rebuilding capacity, strengthening trust and managing risks linked to emerging technologies.