LTFRB issues show cause orders after inspections cite safety and comfort deficiencies affecting daily commuters.
SCREEN grab from a video posted by a passenger at the terminal in Ayala Malls Cloverleaf in Quezon City on 17 February 2026, showing commuters standing while waiting for a bus to San Jose del Monte, Bulacan.
VISOR
The Land Transportation Franchising and Regulatory Board (LTFRB) handed show cause orders (SCO) to operators of two public utility vehicle (PUV) terminals located in popular malls in Quezon City on Thursday, 19 February 2026.
In a statement, LTFRB Chairperson Atty. Vigor Mendoza II said the terminals are situated within Ayala Malls Cloverleaf along Andres Bonifacio Avenue and Ayala Malls TriNoma on North Avenue.
Mendoza said both terminals were flagged for lacking facilities necessary to ensure the safety and comfort of commuters who use the terminals daily.
“Our message is clear: It is either you step up and fix what needs to be fixed to ensure compliance, or face the consequences for taking for granted the passengers whom you are supposed to serve well,” he said.
A passenger’s poor experience at the Cloverleaf terminal was shared through a social media post on 17 February 2026.
In the nearly two-minute video, dozens of passengers were seen standing while waiting for a bus bound for Bulacan.
“Imagine galing ka sa maghapon na pagtatrabaho, naglakad, nag-akyat-baba sa mga overpass, para lang makasakay ng jeep/bus papunta sa terminal na ’yan para makauwi, pero pagdating diyan pipila ka pa nang mahigit dalawang oras nang nakatayo,” the post read.
The passenger also claimed that buses arriving at the terminal were already full, forcing commuters either to squeeze into crowded vehicles or wait longer for less congested trips.
The LTFRB said its inspection of the Cloverleaf terminal validated the concerns raised online, noting the lack of roofing and benches for waiting passengers.
The agency added that proper dispatching guidelines were not observed and that information and assistance counters were not properly established.
The TriNoma terminal was found to have similar deficiencies, including the absence of designated priority lanes for senior citizens and persons with disabilities.
Terminal operators were directed to submit written explanations on why their facilities should not be shut down and were instructed to appear at a hearing scheduled for 18 March.
