DigiPlus scales up player support

DigiPlus Interactive Corp. is doubling down on customer service this year, stepping up investment as it expands its operations across its online gaming platforms.

In a statement on Tuesday, the listed operator said it is moving to strengthen its support systems by upgrading processes and leveraging technology to improve efficiency, speed, and personalization.

These efforts are backed by a 450-strong, 24/7 customer service workforce amid continued spending on staffing, training, and service infrastructure.

“As a leader in digital entertainment, we recognize our responsibility to build and sustain a customer-first service culture,” said Carlos Feliciano, Customer Service Director at DigiPlus. “By designing a scalable, future-ready framework and streamlining processes for simplicity and speed, we aim to make support effortless and intuitive—and elevate the overall customer experience for BingoPlus, ArenaPlus, and GameZone players.”

DigiPlus said its customer service team logged over 87,000 training hours last year, as it expanded programs to meet the demands of fast-paced and complex operations.

The updated framework combines foundational instruction with guided, hands-on experience and extended coaching from senior staff.

Alongside technical skills, the company said teams undergo dedicated Responsible Gaming training to help identify potential gaming-related concerns and guide players to available safeguards, including limits on play time, deposits, or spending, as well as options for self-exclusion or account deactivation.

When additional support is needed, DigiPlus said frontliners may also direct players to external resources such as the EmbracePLUS mental health helplines.