GSIS cites member feedback as key to 2025 reforms

The Government Service Insurance System (GSIS) underscored the central role of member feedback in driving institutional reforms as it gathered hundreds of stakeholders during the 2025 GSIS NCR Stakeholders’ Dialogue on 19 November at the VS Hotel and Convention Center in Quezon City.

“We are here to listen so we can better understand how to make your transactions with GSIS easier and more convenient,” GSIS President and General Manager Wick Veloso told members and government representatives.

“Every improvement you see started with someone speaking up in a dialogue like this one. Your feedback is the trigger for real change.”

Veloso pointed to key reforms shaped by member input, including the removal of the required down payment for members purchasing GSIS housing units they currently rent. “Your monthly rent will now be treated as part of your amortization. That change came from you,” he said.

A large portion of the program was dedicated to an open forum where members and agency representatives raised questions on GSIS programs, loan policies, pension matters and digital services. GSIS officials addressed the concerns directly, saying the session provided valuable firsthand insights into the needs and challenges of government workers and pensioners.

UP Diliman Chancellor Edgardo Carlo L. Vistan II, who delivered the keynote address, affirmed the importance of collaboration and aligned systems in strengthening public service. “Your theme, ‘Basta sama-sama, tuloy-tuloy ang ginhawa,’ is more than a slogan. It captures a truth that both GSIS and UP Diliman hold dear: that meaningful progress happens when institutions work together, when systems are aligned, and when public service is strengthened by shared purpose,” he said.

“Your continued efforts to modernize member services, strengthen records management and enhance digital security directly contribute to nation-building. You are preserving the dignity and welfare of millions of government workers and pensioners,” he added.

The dialogue also featured discussions on digital innovation and fraud prevention. Scam Watch Pilipinas co-founder Jocel de Guzman briefed attendees on rising digital fraud targeting government workers, while GSIS presented new enhancements to its digital services and mobile app, including stronger security features and system upgrades.

A major highlight of the event was the awarding of top-performing government agencies recognized for efficiency in loan and premium collections, management of past due accounts and excellence in digital collaboration.

Among the awardees were CHED Region IV-B, the University of the Philippines System, Quirino Memorial Medical Center, the House of Representatives, the National Kidney and Transplant Institute, the Philippine National Police, the Anti-Red Tape Authority, the Public Attorney’s Office, the National Housing Authority, the Department of Transportation–MRT 3 and the Commission on Audit.

Representing the awardees, Acting PNP Chief PLTGEN Jose Melencio C. Nartatez Jr. thanked GSIS for recognizing their efforts.

“These awards remind us that accountability and good governance matter and that public service improves when every agency does its part,” he said.

He also expressed appreciation for GSIS leadership for implementing reforms that make the system clearer, faster and more reliable.

“You can be assured that we will continue to meet our responsibilities with discipline and integrity. This recognition strengthens our commitment to serve better, work smarter and uphold the trust given to us,” he added.

Veloso, joined by GSIS Trustees Beatriz Torno, Atty. Garry de Guzman and Gilbert Sadsad, said the agency will continue holding stakeholder dialogues across the country to strengthen transparency and accountability.

“Your insights guide our policy decisions and help us build a more effective and member-focused GSIS,” he said.