Globe Telecom showcased its latest innovation in digital support during this year’s Developers Conference (DevCon) 2025, introducing DAISI — the Digital Assistant for IT Services and Inquiries — an artificial intelligence-powered chatbot designed to simplify and speed up internal IT assistance for its employees.

Developed by Globe’s Information Services Group (ISG), DAISI aims to make everyday IT support more efficient by allowing employees to resolve login issues, track ServiceNow tickets, and access information on top service requests directly through Google Chat. ServiceNow serves as Globe’s enterprise IT service management platform for handling requests, incidents, and system updates across the company.

“DAISI simplifies what used to take several steps into one seamless conversation,” said Seth Kendall Munar, Process & Automation Engineer for Service Operations. “It’s about giving employees back their time while ensuring they get accurate, immediate answers. We wanted DAISI to feel like a teammate who is responsive, reliable, and ready to help.”

The platform reflects Globe’s broader push toward intelligent operations and automation. Upcoming enhancements include AI-driven root cause analysis for incident reports, problem ticket inquiries, and near real-time notifications. The team also plans to integrate DAISI with other IT tools used within Globe, reinforcing its goal of driving operational efficiency and improving the overall employee experience.

To ensure the chatbot’s continued improvement, Globe has built a feedback system that allows employees to rate their experience and suggest refinements. This loop of constant feedback enables the Automation Team to fine-tune DAISI based on actual user behavior and needs.

“DAISI is more than an IT assistant; it’s the beginning of a smarter and more caring support ecosystem,” said Jennifer Dela Cruz, Process & Automation Engineer for Service Operations. “Our goal is to complement operations with AI-driven solutions, so employees can focus on creating, collaborating, and delivering impact.”

The launch of DAISI underscores Globe’s commitment to merging technology with empathy — ensuring that innovation not only enhances productivity but also strengthens human connection in the workplace.

This year’s DevCon 2025 was supported by industry partners including AWS, Couchbase, Huawei, MongoDB, Google Cloud Platform (GCP), Amdocs, Oracle, Searce, Cisco, and F5 — a testament to the collective effort in advancing the country’s digital innovation ecosystem.