Metropolitan Manila Development Authority (MMDA) Chairman Romando Artes assured the public that their concerns about road safety and traffic policies are being heard, as he called for continued dialogue amid mounting complaints over issues like the motorcycle lane and the No Contact Apprehension Program (NCAP).

“We may not be able to solve everything right away, but rest assured — we’re working on your concerns,” Artes said. “As much as possible, we’re doing our best to serve you.”

Artes acknowledged the frustration felt by many motorists and commuters, but appealed for calm and constructive engagement.

“This is the right time for you to tell us what you need. Let’s talk respectfully. We don’t want conflict — we’re here to work with you,” he added.

He explained that MMDA’s traffic rules aren’t meant to punish or inconvenience people but are designed with safety in mind. He cited a recent incident where a motorcyclist was hit by a bus in a known accident-prone area as a reminder of why measures like motorcycle lanes exist.

“These rules are not here to offend anyone. What we want is discipline. We want to prevent accidents and keep everyone on the road safe,” Artes said.

He also assured the public that the MMDA is closely monitoring feedback, especially on social media, and that they’re doing what they can — despite certain limitations.

“We’re listening to your posts, to your comments. We’re not ignoring you. We’re trying to act on it, even if there are challenges along the way,” he added.

Artes emphasized that while not all problems can be fixed overnight, open dialogue and cooperation are key to making roads safer and traffic management better for everyone.