Passengers can look forward to a more welcoming and efficient experience at Laguindingan International Airport as Aboitiz InfraCapital (AIC) ramps up customer service efforts ahead of its operational takeover later this April.

To prepare for the transition, AIC, the infrastructure arm of the Aboitiz Group, spearheaded an Aviation Customer Service Excellence Training for airport frontliners. The training, conducted by Aboitiz InfraCapital Cebu Airport Corporation (ACAC), operator of Mactan-Cebu International Airport, was held last 3 to 4 April 2025.

The initiative supports AIC’s long-term goal of transforming Laguindingan International Airport into a modern and customer-focused gateway for Northern Mindanao. Currently the sixth-busiest airport in the Philippines and second in Mindanao after Davao City’s Francisco Bangoy International Airport, Laguindingan is seen as a key driver for regional growth and improved travel.

“As we prepare to take the reins at Laguindingan International Airport, our priority is to ensure that passengers experience warmth, efficiency, and care from the moment they enter the terminal,” said AIC President and Chief Executive Officer Cosette V. Canilao. “We are focused on developing a culture of service excellence, where every airport employee—from security personnel to check-in agents—plays a vital role in creating a seamless travel experience.”

The training equips frontline employees with practical skills in communication, customer empathy, cultural sensitivity, and handling different passenger concerns. It also includes guidance on professional grooming and instilling AIC’s core service values.

By focusing on passenger-centered improvements and staff readiness, AIC aims to create a consistent, elevated airport experience as it prepares to officially manage one of Northern Mindanao’s most important travel hubs.