Bagac, Bataan — Central One Bataan, a business process outsourcing (BPO) company recently raided by the Philippine Anti-Organized Crime Commission (PAOCC) on allegations of operating as an unlicensed Philippine Offshore Gaming Operator (POGO), reported that, “No charges, criminal, civil, or even regulatory," had been filed against the company or any of its officers.

The company further disputed claims made by PAOCC Director Winston Casio, asserting that none of the alleged violations have been substantiated. Central One Bataan has denied involvement in black market banking, cryptocurrency scams, love scams, cyber scams, and online gambling, as alleged by the PAOCC.

PAOCC and the Philippine National Police Criminal Investigation and Detection Group (CIDG) raided the Bagac-based Central One at the end of October. Their facility, a sprawling 2.6-hectare compound with multiple buildings, housed approximately 900 workers, including around 300 foreign nationals, mostly Chinese and Malaysians, along with 600 Filipinos.

The raid was prompted by concerns over the facility’s lack of a Philippine Amusements and Gaming Corporation (PAGCOR) permit, with Casio noting that the firm appeared to be operating illegally as a POGO despite having a Business Process Outsourcing (BPO) designation. PAOCC had received video evidence suggesting that the facility was involved in sports betting and other activities. No arrests were made.

Earlier in the year, Bataan Governor Joet Garcia had conducted an inspection of the site. At that time, Central One’s CEO, Norman Hon Wui Chaw, asserted that the facility was a legitimate BPO, registered under the Authority of the Freeport Area of Bataan (AFAB) and employing a large workforce. However, the company restricted the inspection team from taking photos or videos, raising questions about transparency.

Employee Welfare and Compliance

Central One reaffirmed its commitment to the welfare and safety of its employees, emphasizing compliance with regulatory standards set by AFAB in their statement.

The company noted that employees continue to support its legitimacy and that no need for a “rescue” operation existed.

They are reportedly coordinating with relevant government agencies, including AFAB and PAGCOR, regarding the permit issues as an SC-BPO, amid an ongoing conflict of laws between the two agencies.

Employees Defend Company Practices

An employee of Central One Bataan, speaking anonymously, questioned the media’s treatment of the company in light of recent events. The employee reported positive working conditions, stating that he has worked at Central One Bataan for over a year and has not experienced mistreatment.

"Our salary is above minimum, and they base your salary depending on your experience and expertise," he shared, adding that the company values employee effort and outcome.

He detailed various benefits provided by the company, including HMO health coverage, gym facilities, free meals, weekend days off, company-organized events every three months, and a 13th-month bonus.

“Our relationship with higher-ups is like family; they treat us well,” he stated, reflecting employees’ continued support for the company.

"Central One for me is the best private company in Bataan, considering its benefits and working environment," he added.

The employee was "disgusted" at the allegations that Central One was a POGO operating illegally and engaging in human trafficking.

He hopes that this interview and recent developments would shed light on how much the company has been a blessing to their employees.