Daily Tribune
(Contributed Photo)
On 14 May, SM City Caloocan and SM Cares held a sensitivity training for employees at SM Supermalls’ newest mall, focusing on assisting persons with disabilities (PWDs). This initiative is part of SM's commitment to creating inclusive and welcoming environments in all its malls.
The training included front liners, security guards, and other personnel, educating them on how to better serve PWD customers.
(From L to R) Ms. Lita Evangelista, Chief Operating Officer Tahanang Walang Hagdanan ; Ms. Dang Uy Koe, Chair Emerita Autism Society Philippines; Ms. Agnes Lapena, Operations Manager Down Syndrome Association of the Philippines; Archt. Jimmy Silva, Chairman of the United Architects of the Philippines.
Experts led the session, highlighting the challenges PWDs face daily.
Engr. Bien Mateo, Director of SM Cares' Program on PWDs, stressed the importance of such training. "It's vital that our staff are equipped to make our malls safe and inclusive for everyone," he said.
This training is one of many initiatives by SM Cares, which also includes annual events like the Angels Walk for Autism and the Happy Walk for Down Syndrome, as well as emergency preparedness forums for PWDs and seniors.
