CEB enhances fliers’ experience at NAIA

On All Saints' Day, Cebu Pacific, or CEB, will implement several changes to improve the passenger experience at Ninoy Aquino International Airport Terminal 3 to provide travel to their home provinces with safe, inexpensive and convenient air travel.

International travelers can begin using the check-in kiosks at Aisle E if they are traveling to a non-visa destination.

They need to key in their booking reference number or scan the barcode on their itinerary receipt. Additionally, the kiosk allows for the scanning of passports for authentication.

Previously, international travelers had to check in at the desk to confirm the validity of their travel documents before printing their boarding passes.

Straight to boarding gate

Once their boarding tickets have been printed, passengers without checked bags can proceed directly to the boarding gate. The bag drop-off counters may also examine additional travel documents that require additional verification.

Additionally, travelers who are entitled to meals due to flight delays or flight disruptions can now do so by simply presenting their boarding pass at the following CEB-accredited shops at NAIA T3 like 7-Eleven, Bus Gate Goodies, Chatime, EBG, Global Topps and Kaishu.

CEB vice president for Customer Service Operations Lei Apostol said the airline is focused on ensuring the safety and comfort of their passengers, especially during peak travel periods.

They are committed to improving their services at NAIA T3 so that their customers can travel more conveniently and reach their destinations with ease.