Hardly a day goes by without a passenger recounting how an airline spoiled his or her trip due to delays.

Data reveals that 30 percent of flights are delayed and one disruption caused, perhaps by damaged plane checkups, rundown runway, or stormy weather, leads to consequential customer frustrations.

Starting September, Oona will be turning these frustrations into moments of delight with the launch of its innovative Smart Flight Delay Insurance targeted at the Filipino traveling community.

When a traveler comes across such setbacks, Oona alleviates the flight delay experience with an instant lounge voucher the moment a delay is announced, turning the moment of inconvenience into a moment of delight.

Smart Flight Delay Insurance

Oona's Smart Flight Delay Insurance offers paperless and instantly accessible purchase options on its website (myoona.ph). In addition, Oona has enabled the purchase via Whatsapp and Chatbot, all with GenAI capabilities, the first in the Philippines.

"Oona is focused on becoming the best customer-driven provider of non-life insurance in Southeast Asia and we want to start by solving a very common pain point of Filipinos — the inconvenient experience concerning flight delays," Oona Insurance founder and group chief executive officer Abhishek Bhatia said.

"Besides this, we've also solved another pain point by making the product totally paperless and no hassle of filing claims," Bhatia continued.

"We see a great opportunity to serve the Philippines as demand for international travel has started to return to normal. We are excited to lead the way in disrupting and providing cutting edge products that are truly valuable to Filipinos," Bhatia explained.

Affordability to international travelers

"What makes our product appealing," Oona Insurance Philippines president and chief executive officer Ramon Zandueta maintains, is its affordability to Filipino international travelers.