BPO firm explores ‘Province of Love’
The Philippines is known for its outsourcing capabilities and is an important node in TDCX’s network.
Eliza Acuña, vice president for Business Strategy of TDCX Philippines announces the unveiling of its newest hub in Pavia, Iloilo, adding to its current campuses in Manila and Cebu, and other parts of the world. | Photograph courtesy of TDCX Philippines
Singapore-headquartered business process outsourcing firm TDCX is expanding its presence as it unveils a new site in the Province of Love, Iloilo, to meet the growing demand for complex customer experience solutions.
The New York Stock Exchange-listed TDCX, a high-growth digital customer experience solutions provider for technology and blue-chip companies, launched its sixth site in the country, dubbed as "campus." It strengthens the company's capability to serve Global English end-markets, such as North America, the United Kingdom, Ireland, Australia, and New Zealand.
During the Dinagyang Festival-inspired launch, which Iloilo is famous for, Eliza Acuña, vice president for Business Strategy, TDCX Philippines, disclosed that the outsourced CX (customer experience) services market outside of Southeast Asia is expected to grow to $86.3 billion by 2025.
And with the expanded operations in the Philippines, she said TDCX would meet the increasing demand for CX services after the company signed on 25 new clients since January 2022, including a leading regional airline and one of Southeast Asia's largest integrated car e-commerce platforms.
Eliza Acuña, vice president for Business Strategy, TDCX Philippines, said, "As economies around the world recover from the effects of the pandemic and grapple with the current economic uncertainties, they are seeing increased demand for outsourced customer experience services.
"This is due, in part, to our ability to deliver superior customer experiences and to drive sales quickly, efficiently, and cost -effectively for our clients. In the second quarter of this year, our total revenue across the Group was $116.6 million, up 23.3 percent year-on-year," Acuña said.
"The Philippines is known for its outsourcing capabilities and is an important node in TDCX's network. Their highly skilled workforce and hospitable culture make the country a hotspot for us to hire the talent we need to resolve increasingly complex customer issues. Our new office in Iloilo will supplement our Manila and Cebu operations and create more job opportunities locally," she added.
TDCX opened its Manila office in 2014 and its Cebu office in 2019. Since the opening of the Cebu office, the company has almost doubled its staff strength in the Philippines.