Raising the bar in aftersales service

Built to further execute the company’s commitment for optimum aftersales service, the TSTC is designed to address the logistics, transport and overall automobile requirements of customers

5,800-square-meter floor area two-story TSTC building.

Hino Motors Philippines (HMP), the exclusive distributor of Hino trucks and buses in the country, officially opened its newest facility — the Technical Support and Training Center (TSTC). With its aim to deliver “Total support” to its customers, the new hub spans a 15,900-square-meter land area with a 5,800-square-meter floor area two-story building which is fully equipped with a service workshop, a technical training workshop, a parts warehouse, seminar rooms and corporate offices.

Built to further execute the company’s commitment for optimum aftersales service, the TSTC is designed to address the logistics, transport and overall automobile requirements of customers. Its service workshop features 14 service bays capable of providing quick service to minimize maintenance time while increasing unit efficiency. The technical training workshop enables highly qualified Hino technicians to provide on-site training for drivers and customers on step-by-step vehicle maintenance procedures. Hino has allocated five bays and three seminar rooms to ensure that every mechanic of the Hino dealer network is equipped with proper training and is able to provide quality service.

RIBBON-cutting ceremony signifying official facility opening.

The TSTC exclusive parts warehouse will serve as storage area for Hino premium Japanese- quality spare parts. Its inventory of 5,415 lineup items serving 71,120 units of spare parts, amounting to P160 million, are sure to keep Hino vehicles up and running day and night.

The Motor Vehicle Inspection System (MVIS), one of the key sections within the TSTC, ensures HMP complies with the government’s initiative of establishing a private inspection system to regulate emissions of motor vehicles. MVIS will have two inspection bays with brake and speed testers, wheel alignment and smoke testers, headlight testing equipment, side slip testers and communication systems adhering to Land Transportation Office’s technical requirements and testing protocols.

“Hino has definitely come a long way, and all these are rooted in our core commitment of providing Total Support to our customers at all times. Everything that we have done, what we are doing and will continue to do is a testament of how we value a dedicated support program that delivers results and exceeds expectations as the local one stop shop for truck and bus needs,” HMP president Mitsuharu Tabata said.

Aside from TSTC, the new office building, likewise, exhibits the company’s commitment to its most valuable asset — manpower. The new building is designed to provide an optimized working environment that will help boost employee productivity and morale, enabling Hino to reach employee satisfaction within its workforce.

Aside from TSTC, this new office building aims to boost manpower.

Hino is also planning to launch a training school similar to Technical Education and Skills Development Authority in the near future. This training school, which will form part of Hino’s corporate social responsibility efforts, will be a platform for launching training programs for people from different communities on technical and vocational skills.

In line with its efforts to contribute to protecting the environment as reflected in the standardization of Euro 4 among its products, HMP will be installing solar roof panels in the new facility and building. This approach enables the company to reduce its electricity consumption and carbon footprint.

Hino is optimistic that these new innovations will enable it to serve more Filipinos nationwide and help build a more connected community where people and goods reach their destinations efficiently.