January 15th, 1:20am January 14th, 11:29pm AJ Bajo
International online payments system provider PayPal on Monday announced a plan to hire more than a thousand employees in the next two years for its new customer operations center in Alabang, Metro Manila.
To bring the PayPal mission and vision to life — to democratize financial services — we are looking for a diverse and inclusive team of passionate, values-driven employees
Touted as the largest and the first consolidated operations site for PayPal in the country, it will primarily serve PayPal’s English-speaking customers in North America, Australia and the United Kingdom.
The office is scheduled to open later this year, PayPal said in a statement.
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“The level of service and hires in the Philippines has always been exceptional — with high English proficiency and a strong pool of experienced customer service professionals. These are exactly the type of people we are looking for to join PayPal, as we expand our customer service offerings, providing multichannel and higher quality support for PayPal customers worldwide,” senior director of PayPal Global Customer Services and Country Site Lead John Nicholls was quoted as saying.
The new PayPal global operations center in Alabang will centralize customer service together with business, recruitment and training support functions, Paypal said.
“PayPal employees can expect to receive robust product, language and cultural training that will equip them with the necessary knowledge and skills to better understand PayPal customers and the intricacies of the many international markets they will serve,” it added.
“By providing our local teams with consistent training, mentoring, and leadership, we are investing in their professional development and in a better service experience for our customers,” added Nicholls.
“To bring the PayPal mission and vision to life — to democratize financial services — we are looking for a diverse and inclusive team of passionate, values-driven employees.”
PayPal processed roughly 2.5 billion payments during the third quarter of 2018 from its 254 million active users worldwide. It also reported about 24 percent rise in its total payment volume during the period, at $143billion.
