Some members of the football team of Cambodia were accommodated earlier than the standard 2 p.m. check-in time when rooms became available on 23 November, Century Park Hotel clarified on Sunday night.
But the same accommodation could not be afforded other members of the team as the hotel’s occupancy at the time was full and check-out time for other guests remained at 12 noon,t the hotel said in a Facebook post.
Likewise, Century Park said Cambodia’s team declined their offer to be provided additional chairs as they waited for their rooms at the hotel’s function rooms which served as holding areas.
The hotel said many of the players chose to lie on the carpeted floor instead of on chairs as seen from photos that have since gone viral and which have served as fodder for criticisms on the country’s hosting of the Southeast Asian Games (SEAG),
“We were told that team members from Cambodia were coming in early on 23 November 2019 the night before. As much as we wanted to accommodate the request, it was not possible due to full occupancy,” Century said.
“Standard check out is until 12 noon. However, as early as 8:25am, some members were given an early check-in due to availability of rooms,” it added.
“We asked them if they needed more chairs but they declined, preferring the floors so they could lie down to rest. Lunch was also served to them accordingly,” Century Park Hotel said.
Regarding Thailand’s complaint of repeating menu, Century Park said the menu cycle was in accordance with its agreement with organizers of the Southeast Asian Games, along with the number of bottled water to be made available per person.
Still, the hotel said it will bring the matter before the organizers as “we continue to uphold our mission to provide a home away from home to all our guests. We will strive to make the SEA Games delegation’s stay a memorable one in the coming days.”
— John Henry Dodson