The Department of Social Welfare and Development’s (DSWD) Social Registry Office (SRO) is preparing for the full rollout this November of Basta Beripikado, Mabilis ang Serbisyo (BBM Serbisyo), a digital platform to streamline beneficiary verification.
The BBM Serbisyo platform, pilot-launched on 08 October, aims to accelerate the verification and identification process of beneficiaries under the agency’s Know-Your-Customer (KYC) system, ensuring government aid reaches the rightful recipients more efficiently and accurately.
Through this digital innovation, the DSWD seeks to ensure that only legitimate beneficiaries can claim government assistance, eliminating cases of “ghost recipients” and strengthening transparency in the department’s social protection programs.
SRO Director Jimmy Francis Schuck II said the initiative will improve the accuracy of the agency’s beneficiary database and prepare the DSWD for a more integrated government system in the future.
“Magagamit ang National ID sa pamamagitan ng BBM Serbisyo para ma-check halimbawa sa Philippine Statistics Authority (PSA) kung ito talaga, for example, ay patay na ba, or ito ay naglipat ng address o ito ay may bagong apelyido, lalong-lalo na sa mga babae na kinakasal,” Director Schuck told reporters during the DSWD Thursday Media Forum on 30 October at the Crisis Intervention Unit (CIU) satellite office in Paragon Place along Commonwealth Avenue in Quezon City.
(“The National ID can be used through BBM Serbisyo to check, for example, with the Philippine Statistics Authority (PSA) whether a person is deceased, has changed address, or has a new surname, especially for women who got married.”)
In support of the Marcos administration’s digitalization program, the DSWD is implementing the use of the National ID through BBM Serbisyo across all its grant-based programs.
Director Schuck also explained how the platform works: “Maari niyo pong subukan, i-input niyo lang po yung inyong pangalan at birthday, tapos take a selfie, tapos i-input niyo po ang inyong contact number,” he said.
(“You can try it by inputting your name and birthday, taking a selfie, and entering your contact number.”)
To enhance accessibility, the DSWD plans to develop an offline version of the app for communities with limited or no internet connectivity, including indigenous peoples (IP) living in Geographically Isolated and Disadvantaged Areas (GIDA).
“Itong BBM Serbisyo kasi kinakailangan may data, may mga lugar pa tayo… yung mga nasa GIDA, ito yung mga remote areas na walang internet. So, ang ginagawa po ng DSWD ngayon, ang ginagawa ng opisina namin ngayon is, gagawa ng offline version para sa mga remote areas, gaya ng mga areas kung saan ang ating mga katutubo,” Schuck pointed out.
(“BBM Serbisyo requires data, but some areas, especially in GIDA, are remote and have no internet. What the DSWD is doing now is creating an offline version for these remote areas, especially where our indigenous communities live.”)
As of 30 October, more than 91,000 beneficiaries under the Assistance to Individuals in Crisis Situation (AICS) program have already been authenticated using the BBM Serbisyo application. Schuck encouraged all beneficiaries of DSWD social protection services to use the platform.
“Inaanyayahan po namin kayong lahat na magpa-authenticate na at subukan ang BBM Serbisyo kasi Basta Beripikado, Mabilis ang Serbisyo,” he said.
(“We invite everyone to authenticate and try BBM Serbisyo because it ensures verification and fast service.”)
Schuck also assured the public that the absence of a National ID will not affect eligibility to receive assistance. The BBM Serbisyo platform simply enhances and streamlines the verification process—paving the way for faster, more reliable, and transparent delivery of social services.